What if I bought it on sale?

You have the same refund rights on sale items as you do on full-priced items. This is why it is illegal to display a ‘no refunds on sale items’ sign.

However, you can’t claim a refund for problems the store told you about, or those you should have noticed when examining the item – for example, a label attached to a vanity saying it is ‘reduced – floor stock, some scratching’.

Examples of `on sale’ items include items:

  • that are discounted
  • on the `samples and seconds’ display

Your Shopping Rights Factsheet

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