What if I only found out it was faulty after I used it?

You can return a faulty item even if you have:

  • used it
  • removed the tags or labels, or
  • removed it from the original packaging.

I bought a hand shower, had it installed by a licensed tradesperson and used it a few times. However, the head split and fell off shortly after, even though I followed the instructions on the label.

Your Shopping Rights Factsheet

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