If it’s faulty
You are entitled to return a faulty item, as goods and services must be of acceptable quality.
An item is faulty if it:
- does not do what it’s normally supposed to – for example, my toaster doesn’t toast bread
- has a defect – my toaster’s timer knob fell off soon after I bought it
- is unacceptable in appearance or finish – my toaster is scratched
- is unsafe – sparks fly out of my toaster
- isn’t durable – my toaster broke down only three months after I bought it
You are not entitled to return an item when:
- the store told you (or displayed a sign) about hidden defects before you bought it
- you examined the item before buying and didn’t find defects you should have noticed
- you used the item in an ‘abnormal’ way, or
- you have used the item for a very long time.