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Delivery Information

Current delivery delays

With a renovation boom, increased demand for trades, international shipping delays and COVID restrictions, there is a much higher demand for renovation gear and quick delivery. Because of this, supply of some products and materials may be limited.

With no border restrictions on freight, we continue to deliver Nationwide. Our couriers, however, are experiencing higher than normal demand and therefore your order may experience delays.

Please bear with us as we work through these issues and we will notify you should any delays be identified. If you need something urgently please contact us as we are here to help on 1300 788 653, or use the live chat icon on the bottom right side of this page.

How do I order?

  • You can order directly on this site - click here to start ordering.
  • If you're not comfortable with online ordering, simply email us or phone us during business hours on 1300 788 653
  • We have a well-trained and friendly customer service team who will help you with your enquiry or order.

How does delivery work?

  • We aim to deliver your order as economically as possible.
  • Once your order has been placed we will despatch your items as quickly as possible.
  • Smaller items are despatched by post or courier and larger items by our courier network or own driver in Sydney.
  • Unless otherwise arranged with Bathroom Warehouse, the charge for delivery is on the condition that you or someone on your behalf will be available to assist the driver in the unloading of large heavy goods such as vanities, shower screens etc.
  • The delivery charge covers delivery of large and heavy items to a driveway / front of house / curb etc, not into a house or building. If delivery is required into the premises, please contact your local store for a quote.
  • Delivery is to mainland Australia (including Tasmania) only. Requests for delivery to other locations may be made to info@bathroomwarehouse.com.au

Delivery Fees

Please use the delivery calculator on product pages, cart and check out to determine your delivery cost and speed based on your postcode and items ordered.

FREE SHIPPING

We offer FREE delivery on small items such as taps, showers and bathroom accessories over $100 Nationally.

We do offer FREE Delivery to metro areas as detailed below:

Sydney, Brisbane, Melbourne and Canberra Metro - FREE Shipping over $500* Please note surcharges do apply below

Adelaide Metro - FREE Shipping over $1,000* Please note surcharges do apply

 

Delivery Speeds

We keep a wide range of our most popular products in stock in our Sydney DC, for all other items we have daily deliveries from our suppliers and usually ship these out to you within the same business day.

Quick Ship - Dispatched from Sydney same day if ordered before 12pm, or next business day if after 12pm. These items usually arrive within 1 - 2 business days to most metro areas.

Regular Ship - Dispatched to most areas within 7 - 12 business days. Please use the shipping calculator on product pages to determine delivery speed to other areas.

Custom Ship - Made to order products generally take between 3 - 4 weeks for delivery

 

Delivery Terms & Conditions

*Exclusion of Baths, Spas and Solid Timber Vanities from FREE Shipping

Baths, spas and solid timber vanities are excluded from our free shipping offers as their size, weight and cost occur additional delivery and insurance charges.

Standard Delivery Fees include a single delivery
Delivery fees are based on a single delivery only. Our team are happy to arrange multiple deliveries if needed for an additional fee.

Delivery Times
For an accurate delivery time estimate please refer to the shopping cart page after your postcode has been entered. Please note: if your cart has a mixture of items with Quick, Regular or Custom Ship times, we will send them in one delivery based on the longest product lead time. Please call us on 1300 788 653 if you need split deliveries, which can be arranged for a fee.

Remote Locations 
Some very remote locations may not be accessible by our logistics suppliers and your items will be delivered to the nearest transport depot, hub or Post Office. You will be advised by our delivery company if this is the case.

Transit Damage 
All our deliveries include insurance. Please check all deliveries within 24 hours for damages as we cannot accept a damage claim outside of this timeframe.

Heavy and Fragile Item Delivery Assistance
Our drivers are equipped to deliver heavy products to the front entrance of single level house only with flat drive ways. For apartment or challenging sites, the driver will need assistance from trades or customers to move products. Please let our team know if there are access difficulties at your home. Redelivery fees will apply if the driver is unable to deliver products when they arrive to site.

Authority to Leave
You may request an authority to leave your goods unattended, however please note it will be your responsibility if the product is damaged, lost or stolen after delivery is confirmed by our couriers.

Quick Ship Items
Please be advised some Instant Ship products are at a limited quantity. If you place an order with a quantity over the available amount, our team will contact you and send out what is currently available.

Out of Stock Products
We hold a wide range of stock in our Sydney distribution centre with daily replenishment deliveries from all our suppliers. If for some reason we cannot get your order within the time promised we will call you ASAP after placing your order to find an alternative or work with you on a delivery time.

Free Delivery
Free delivery of products is based on all items being shipped in the one delivery and may not be included on quotes, trade quotes or price match requests.

Have more delivery questions?

Head to our Delivery FAQ page or Contact Us