*Exclusion of Baths, Spas and Solid Timber Vanities from FREE Shipping
Baths, spas and solid timber vanities are excluded from our free shipping offers as their size, weight and cost occur additional delivery and insurance charges.
Standard Delivery Fees include a single delivery
Delivery fees are based on a single delivery only. Our team are happy to arrange multiple deliveries if needed for an additional fee.
For an accurate delivery time estimate please refer to the shopping cart page after your postcode has been entered. Please note: if your cart has a mixture of items with Quick, Regular or Custom Ship times, we will send them in one delivery based on the longest product lead time. Please call us on 1300 788 653 if you need split deliveries, which can be arranged for a fee.
Some very remote locations may not be accessible by our logistics suppliers and your items will be delivered to the nearest transport depot, hub or Post Office. You will be advised by our delivery company if this is the case.
All our deliveries include insurance. Please check all deliveries within 24 hours for damages as we cannot accept a damage claim outside of this timeframe.
Heavy and Fragile Item Delivery Assistance
Our drivers are equipped to deliver heavy products to the front entrance of single level house only with flat drive ways. For apartment or challenging sites, the driver will need assistance from trades or customers to move products. Please let our team know if there are access difficulties at your home. Redelivery fees will apply if the driver is unable to deliver products when they arrive to site.
Authority to Leave
You may request an authority to leave your goods unattended, however please note it will be your responsibility if the product is damaged, lost or stolen after delivery is confirmed by our couriers.
Quick Ship Items
Please be advised some Instant Ship products are at a limited quantity. If you place an order with a quantity over the available amount, our team will contact you and send out what is currently available.
Out of Stock Products
We hold a wide range of stock in our Sydney distribution centre with daily replenishment deliveries from all our suppliers. If for some reason we cannot get your order within the time promised we will call you ASAP after placing your order to find an alternative or work with you on a delivery time.
Free delivery of products is based on all items being shipped in the one delivery and may not be included on quotes, trade quotes or price match requests.