You have 30 days from the date on which the goods were received to return an item.
If you change your mind within 24 hours of placing your order the return fee will not apply. If you change your mind after 24 hours but your goods have not been shipped a $25 change fee applies.
Goods that have been delivered:
If your goods have been delivered but are still boxed and not open in the condition you received them, you may return them within 30 days for a full refund minus the original shipping cost and a shipping return fee to cover the cost of the return. The shipping return fees are as follows:
Tapware, showers, accessories and small items - A return fee of $35 or the delivery amount, if greater than this, will apply.
Toilets, basins, kitchen and laundry sinks and large items - A return fee of $80 or the delivery amount, if greater than this, will apply. Due to the breakable nature of these items, they must be in original packaging including delivery skid or pallet.
Baths - A return fee of $220 or the delivery amount, if greater than this, will apply. Due to the size and risk of damage, our drivers cannot pick up a bath unless it is in the original packaging, skid and wrapping.
Goods and packaging must be in the original condition. We cannot accept goods that do not have their original packaging or the packaging is damaged which includes the delivery skid or pallet.
To avoid return fees you can also drop the goods off to our Bella Vista NSW warehouse. Only the original shipping cost will still be deducted from the refund amount in this case.