We understand these things do happen and will make the best effort to find a replacement product or refund. Please contact us and our team will organise your goods to be collected and returned. Of course there are a few conditions:
Goods that haven't been delivered
If you change your mind within 24 hours of placing your order, no return fee will apply. If you change your mind after 24 hours but your goods haven't been shipped, a $25 change fee applies. We can hold your order for up to 30 days free of charge, and unlimited storage for $20/week per pallet space. If goods are held for longer than 30 days, we do not accept returns for change of mind.
Goods that have been delivered
If your goods have been delivered but are still boxed, not opened and in the condition you received them, you may return them within 30 days for a full refund, minus the original shipping cost and a shipping return fee to cover the cost of the return. The shipping return fees are as follows:
Tapware, showers, accessories and small items - A return fee of $35, or the return delivery amount if greater than this, will apply.
Toilets, basins, kitchen and laundry sinks and large items - A return fee of $80, or the return delivery amount if greater than this, will apply. Due to the breakable nature of these items, they must be in original packaging including delivery skid or pallet.
Baths - A return fee of $220, or the return delivery amount if greater than this, will apply. Due to the size and risk of damage, our drivers can't pick up a bath unless it is in the original packaging, skid and wrapping.
Goods and packaging must be in the original condition. We can't accept goods that do not have their original packaging or the packaging is damaged, this includes the delivery skid or pallet.