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Terms and Conditions

Important note about coronavirus

The global effort to slow the spread of COVID-19 coronavirus is presenting tough choices for all businesses. We are closely following developments to prioritise the health and wellbeing of our staff while keeping Bathroom Warehouse running.

As we are an online business, we are in a great position to help our customers virtually and strongly encourage you to contact us for any assistance you might require.

Website Terms and Conditions

If Bathroom Warehouse agrees to accept a return of all or some of the ordered goods, Bathroom Warehouse reserves the right to charge a re-stocking fee. Freight arrangement and cost will be the customer's responsibility.

Please note that goods must not have been installed and must be returned in original and saleable condition. Please check specifications with your plumber or builder before ordering. Whilst all care is taken with assisting our clients, we are not physically on-site and most situations require a qualified trade to confirm your specific plumbing needs.

Vanities and other custom made goods are unable to be returned unless Bathroom Warehouse supplied the goods outside of the agreed specifications, in which case a full refund will be forthcoming.

The customer needs to provide written approval of all specifications on customised products prior to placement of order.

A full refund, exchange or repair of goods will be considered under the following circumstances:

  • The product is proven faulty
  • The product is not as described by supplier specifications
  • The product does not function as per the appropriate technical specification and
  • if the goods have not been installed, are in saleable condition and in the undamaged original packaging

 
* No refund or exchange will be given:

  • on faulty or incorrectly supplied items not immediately reported upon receipt of goods
  • on customised products as approved by the client
  • for change of mind purposes
  • if the goods are found cheaper elsewhere
  • if goods have been installed or installation of the goods has been attempted
  • if the goods are no longer in a saleable condition

Terms and Conditions of Sale

Thank you for purchasing from Bathroom Warehouse. We want you to have a great experience when dealing with us and ask that you take a few minutes to read the following terms and conditions.

Quotations

  • If a quotation is accepted, it will be treated as a placement of an order by the customer.

  • All quotations have an expiry date which is the sooner of 30 days from the quotation date or as displayed on the quote. If a quotation is expired, it will need to be reconfirmed in writing before it can be accepted.

  • Each quotation is based on the information and documentation you have provided and on the basis that goods will be collected from the branch at which the order is placed or delivered as detailed on the quotation.

  • Each quotation may only be accepted in its entirety.

  • A quotation may be withdrawn at any time before an order is placed.

  • Bathroom Warehouse reserves the right to modify or withdraw a quote containing errors.

Orders

  • At the time you place your order we need to take a deposit. This is usually 50% or as discussed with your sales consultant.

  • For custom made goods and orders under $100, full payment is required at time of ordering.

  • Any goods that are custom made or custom cut are non-returnable as our suppliers will not take them back. Please choose carefully.

  • Once an order has been placed and we have received the goods, a manufacturer’s handling charge may be applicable if changes are made to the order. Please choose carefully.

  • In confirming an order, you expressly acknowledge and agree that you have not relied upon, and Bathroom Warehouse is not liable for, any advice given by Bathroom Warehouse, its employees, agents or representatives in relation to the suitability for any purpose of the Goods.

Delivery

  • When your order is ready, we will contact you with a delivery update.

  • A delivery fee will be charged for each and every delivery unless free shipping* has been offered. A standard delivery fee covers a single person to ground floor only. If you have additional requirements please let us know so that we can make suitable arrangements.

  • When requesting a delivery, please give us notice so that we can schedule your delivery and have your goods on-site when you need them.

  • You need to accept delivery of goods within 7 calendar days of being notified by Bathroom Warehouse consultants unless prior arrangements have been confirmed. After 7 days, goods will be stored at a cost of $20 per pallet per month or part thereof.

  • On delivery, you need to immediately open boxes and check the condition and correctness of all products. Items that are damaged or not as ordered must be reported to to our customer experience team within 24 hours of delivery and supported with photographic evidence of the same. Installation of these items must not be attempted

Payment

  • Full payment for goods is required prior to any delivery occurring.

  • We have a number of payment methods available. You can choose from Bank Transfer, Mastercard, Visa or one of our after payment methods.

Warranties

  • All Goods supplied are covered by warranties as specified by the manufacturer and supplied subject to product standards detailed by the manufacturer.

  • On discovery of any defect in the Goods, you must immediately notify our display centre in writing of the defect, including photos if possible. Please do not carry out any remedial work to alleged defective Goods without first obtaining our written consent to do so as this could void the warranty.

Returns

  • All returns for refund MUST be accompanied by a Return Authority and the correct proof of sale documentation. A full refund, exchange or repair of goods will be considered under the following circumstances:

    • if the product is proven faulty

    • if the product is not as described by supplier specifications

    • if the product does not function as per the appropriate technical specification

    • if the product does not match any samples provided

and

    • if the goods have not been installed, are in saleable condition and in the undamaged original packaging
  • If a discretionary refund is approved outside the abovementioned circumstances, a Restocking Fee may be charged to the client.
  • No refund or exchange will be given:
    • on faulty or incorrectly supplied items not immediately reported upon receipt of goods
    • on customised products as approved by the client
    • for change of mind purposes
    • if the goods are found cheaper elsewhere
    • if goods have been installed or installation of the goods has been attempted
    • if the goods are no longer in a saleable condition or not packed in the original undamaged packaging.

If at any time you wish to discuss your order, or have any queries, please do not hesitate to contact our customer experience team.

Custom Items

Custom items are manufactured to your order. We will call to confirm specifications. Once you are happy, we will place the order with the supplier.

Please note: These items are not returnable or refundable.

If at any time you wish to discuss your order, or have any queries, please do not hesitate to contact us.

Still have questions?

Ph: 1300 788 653

E: support@bathroomwarehouse.com.au

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